Is my website compliant with the EU's 'Right of Withdrawal'?
Note for Legacy admin users: This feature is on the Company Info page in your left column menu.
Right of Withdrawal vs. GDPR
BookRouter™ powered websites are compliant with the EU's 'Right of Withdrawal', not to be confused with the General Data Protection Regulation (GDPR). The 14 day "cooling-off period" comes from a separate regulation. You can read about Bibliopolis' GDPR compliance in the fine print on our website. The table below shows the basic differences between the two directives.
| Right of Withdrawal | GDPR Right to Withdraw (Consent) | |
|---|---|---|
| Primary Law | Consumer Rights Directive. | General Data Protection Regulation (GDPR) |
| Main Goal | Cancel a purchase and get a refund | Stop a company from using your personal data |
| Timeline | Usually 14 days | Anytime |
| Retrospective? | Yes, it voids the contract | No, past data usage remains legal |
We have built a new opt-in feature that helps booksellers comply with the EU consumer law (Directive 2023/2673), effective June 19, 2026. The law requires any store selling to EU customers to give them an easy online way to cancel an order ("withdraw from the purchase") within the 14-day cooling-off period.
Learn how to use the new Right of Withdrawal feature below.
How to use the new feature on your website
1) Go to Website > Site Settings > Business Details in the BookRouter™ menu. There is a new "EU Right of Withdrawal" section next to Cookie Consent. See Screenshot:
2) Set Enable: Yes, then choose whether to show it to EU visitors only or all visitors, and optionally set a notification email (otherwise it uses their Orders email). This toggle is available in both the new BookRouter™ Platform) and legacy admin.
What the customer sees
When enabled, a "Cancel your order" link appears in the website footer (see screenshot). The customer clicks it, enters their name and order number, reviews, and confirms — then immediately receives a confirmation email, and the request is logged.
What the bookseller does with a request
New requests appear under Customers → Manage Withdrawals, and a banner alerts them when requests are waiting. They can review each one, see the matched order, add notes, and mark it processed. The feature only records the customer's request to cancel — the bookseller still handles the actual refund/return through their normal order process.
Frequently asked questions
"Can I turn it on in the legacy admin?"
Yes, you can enable the feature on your Company Info admin tool. You will receive email notification of cancellations.
"How do I get access to the new Platform?"
If you do not yet have a banner with a link to the new BookRouter™ platform, Email support@bibliopolis.com or submit a ticket at the bottom of this page.
"Do I have to use this?"
Only if you sell to EU customers. The feature is not turned on by default.
"Does it automatically refund or cancel orders?"
No. It records the request and notifies you; you process the refund as usual.
"Where do the requests go?"
Customers → Manage Withdrawals in BookRouter™, plus an email notification. (Old admin: email only.)