Help Center

Domain & Email Help

Our help center is being renovated

Thank you for bearing with us while we document the new Bookrouter™ platform.
You will find all of the support articles you were expecting in the Legacy Help section below.
    The New BookRouter™ Platform is now available

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      Table of Contents

      platform & legacy documentation

        • Help Center

        • BookRouter™ Platform

          This section is expanding rapidly but remains a work in progress. Submit a ticket if you need further assistance.

        • Legacy Platform

          All of the original Bibliopolis Help content, including BookHound support, is searchable under Legacy Help.

        • Domain & Email

          Help with your Bibliopolis account (billing, access, etc.), third-party integrations, domain and email assistance and more.

        • Recent Articles

        • Is my website compliant with the EU's 'Right of Withdrawal'?

          Right of Withdrawal vs. GDPR BookRouter™ powered websites are compliant with the EU's 'Right of Withdrawal', not to be confused with the General Data Protection Regulation (GDPR). The 14 day "cooling-off period" comes from a separate regulation. You ...

        • How can I purchase a BookRouter™ account?

          Buy BookRouter™ on our website Sign up for BookRouter™ by paying the $299 setup fee at the link below. Buy BookRouter™ Learn more >>

        • Important Notice for BookHound Users: Apple's Upcoming Changes to Intel-Based Applications

          Note: BookHound 8 will continue working on your Intel Mac on your current version of OSx as long as you do not upgrade to a non Rosetta supporting version. The deadline is not until 2027. Summary Apple has announced that support for Intel-based Mac ...

        • Website DNS setup guide

          Need help with this process? We're happy to walk you through it or, if you'd prefer, handle the changes directly with access to your DNS settings. Just reach out to us at support@bibliopolis.com. Otherwise, follow the steps below. Step 1: Add Four A ...

        • How do I template my New Arrivals emails?

          Step One: Select the proper tool Click on 'Marketing' link under the 'Website' heading of the Control Panel menu. Step Two: Access the required tool Click the 'New Arrival Notification' section. Step Three: Open the desired tab Click on the 'EMAIL ...