If the customer has an account, you can set them to be tax exempt. First, go to 'Customer Reports' to search for the customer's account. Then, select 'Edit.'
![](https://media.screensteps.com/image_assets/assets/003/242/414/original/3a9b5745-bb4b-40a0-ae87-d1d2b516f6fe.png)
On the edit screen, go to the 'Administrative' tab, then change 'Customer is Tax Exempt?' to 'Yes' and select 'Update Customer.'
![](https://media.screensteps.com/image_assets/assets/003/242/415/original/f1c1e0d0-2d44-4a22-a7db-e78e0ad507f2.png)