Issue

The application crashes when the print button is clicked.

Objective

To resolve the issue where the application crashes during the printing process.

Steps to Resolve

1. Initiating the Print Process

First, attempt to print a document by clicking the Print button in the application. This action is expected to initiate the printing process.

2. Checking the 'Presets' Setting

After clicking the Print button, check the 'Presets' dropdown in the print dialog. Check if it is set to 'Last Used Settings'.

Screenshot:

3. Changing the 'Presets' Setting

If the 'Presets' is indeed set to 'Last Used Settings', change it to 'Default Settings'. This may resolve the crashing issue.

Screenshot:

Additional Notes

• If the issue persists after following these steps, consider updating the printer drivers or the application itself.
• Ensure that the printer is correctly connected and configured on your system.
• If the crash produces an error code or message, document it for further analysis.

Support

For further assistance, please contact the technical support team with the details of the issue, including any error messages and the steps already taken to resolve it.