Amazon FAQs

Updated Jan 24, 2021

Why aren't all of my items uploading to Amazon?

Amazon will only accept uploads of items that have ISBNs or match their existing records. Click here to view Amazon's article about ISBN requirements.

Why is BookRouter not connecting to Amazon anymore? How do I renew the authorization?

Amazon requires that you renew your authorization of developers annually. You can do this at any time from the 'Manage your apps' page.

1. Login to your Amazon Seller Central account. Go to 'Settings' in the top right corner and select 'User Permissions' from the drop down menu.

2. Click on 'Renew' to the right of Bibliopolis.

You can check the 'Manage your apps' page to see when you last renewed authorization and when it is set to expire. You can choose to renew at any time.

How can I find my Merchant Token (Seller ID)?

1. Login to your Amazon Seller Central account. Go to 'Settings' in the top right corner and select 'Account Info' from the drop down.

2. In the 'Business Information' section, click on 'Merchant Token.'

3. Your Seller ID/Merchant Token will be shown on the next page.

How can I find my MWS Auth Token?

1. Login to your Amazon Seller Central account. Go to 'Settings' in the top right corner and select 'User Permissions' from the drop down menu.

2. Scroll down to the 'Third party developer and apps' section and click 'Visit Manage Your Apps.'

3. Find the Bibliopolis-NA account (or Bibliopolis-EU if you are a European seller). Click the 'View' link under the 'MWS Auth Token' column.

What is the Developer's Name and Developer ID?

If you are a North American seller (US, CA, MX), then enter the 'Developer's Name' as Bibliopolis-NA and the 'Developer ID' as 5549-6721-4163.

If you are a European seller (UK, DE, FR, IT, ES), then enter the 'Developer's Name' as Bibliopolis-EU and the 'Developer ID' as 3007-8549-0646.

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