In an ongoing effort to improve security across all of its websites, Bibliopolis now requires a new user to verify their email before their customer account is made active (they must "double opt-in"). A verification email will be automatically sent to the customer with the verification URL, set to expire after 24 hours. Until the verification is complete, the new account will not be active. This feature aims to stop the creation of accounts using fake emails and also complies with GDPR standards for registering users on a website.
If a customer contacts you with difficulty verifying their email on your website, you will have two options:
Click on the 'Customer Reports' link under the 'Reports' heading in the Control Panel menu. Then, change 'Status' to 'Unverified' and click 'Submit.'
Click 'Edit' next to that customer's account.
Click on the 'Administrative' tab on the next screen. Then, click on the 'Resend Verification Email' button.
Follow the steps above to access the 'Administrative' tab of the customer's account. Change the account status to 'Verified Account' and then click the 'UPDATE CUSTOMER' button.