1) Click 'Order Reports' under the 'Reports' heading of the 'Control Panel'.
![](https://media.screensteps.com/image_assets/assets/004/841/439/original/565066b4-035f-456b-be9d-8c734367580d.png)
2) Select 'Everything' from the first drop-down menu.
![](https://media.screensteps.com/image_assets/assets/004/841/441/original/38cf3b61-383c-4d61-9baf-0f659313a5e9.png)
3 & 4) Search for your customer and click the 'Submit' button.
![](https://media.screensteps.com/image_assets/assets/004/841/443/original/0317800b-fc34-4c00-a190-8e5bccd4b9ba.png)
5) Scroll down & click the 'View' link of your order.
![](https://media.screensteps.com/image_assets/assets/004/841/445/original/c45dc605-d571-43dc-9eb0-388b5241675f.png)
6) Scroll down, next to 'Order Adjustment' enter the adjustment value (Ex: 5.35 or -6.25).
![](https://media.screensteps.com/image_assets/assets/004/841/447/original/2279ba67-f0f7-48aa-b8c0-0ccb71731349.png)
7) Click the 'Add Adjustment' button.
![](https://media.screensteps.com/image_assets/assets/004/841/449/original/47d8829c-b925-4feb-a25e-24aa99af4941.png)
8) Click the 'Resend Order Confirmation Email to Customer' link if you'd like to let your customer know their total was adjusted.
![](https://media.screensteps.com/image_assets/assets/004/841/451/original/94e0444b-ed33-4162-a295-464f7b97b5e5.png)