1) Click 'Abandoned Orders' under the 'Reports' heading of the 'Control Panel'.
![](https://media.screensteps.com/image_assets/assets/004/841/455/original/2780461e-bc0a-4ce6-a63a-d3a4a8d53021.png)
2) Select 'Everything' from the first drop-down menu.
![](https://media.screensteps.com/image_assets/assets/004/841/457/original/e9ccfe4b-a3ea-4e70-b4cf-bb4970efb8d6.png)
3 & 4) Search for your customer and click the 'Submit' button.
![](https://media.screensteps.com/image_assets/assets/004/841/459/original/67a2d018-fbca-41a3-95de-b3774da5d3a3.png)
5) Scroll down & click the 'View' link of the abandoned order.
![](https://media.screensteps.com/image_assets/assets/004/841/461/original/c93eb31c-7ae0-496c-ab5a-01816a53e795.png)
6) Click the 'Cart Reminders' tab
![](https://media.screensteps.com/image_assets/assets/004/841/465/original/6333f8dc-ed16-4117-85f9-c52f37e9e944.png)
7) Click the 'Send Reminder' button or 'Send Another Reminder' button if this wasn't the first Cart Reminder.
![](https://media.screensteps.com/image_assets/assets/004/841/467/original/ea7203f5-55a7-45b7-b131-a35673719860.png)