1) Click 'Abandoned Orders' under the 'Reports' heading of the 'Control Panel'.
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2) Select 'Everything' from the first drop-down menu.
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3 & 4) Search for your customer and click the 'Submit' button.
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5) Scroll down & click the 'View' link of the abandoned order.
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6) Click the 'Cart Reminders' tab
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7) Click the 'Send Reminder' button or 'Send Another Reminder' button if this wasn't the first Cart Reminder.
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